Feedback

At CUPRA Financial Services, we pride ourselves on providing exceptional service and great products to all our customers. We believe that our consumers have the right to efficient, honest, and fair treatment in their dealings with us. We welcome your feedback, so we can continue to improve our services.

To provide feedback or make a complaint:

Your first point of contact for raising a complaint and feedback is with our Customer Resolutions Team. They will endeavour to address your concerns and resolve your dispute. 

CUPRA Financial Services Customer Resolutions Team:

Phone:
1300 092 859 Mon – Fri 9:00am – 5:00pm (AEST) 
If you are overseas, please call: +61 2 9695 6311 Select Option 1 

Fax:
+61 (2) 9695 6399

Email: feedback@cuprafs.com.au

Post:
Locked Bag 4002, Chullora NSW 2190

What if I’m not satisfied?

In the unlikely event that you’re not satisfied or disagree with our decision or suggested resolution, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA):

Mail: Australian Financial Complaints Authority, GPO BOX 3, Melbourne VIC 3001

Phone: 1800 931 678 (Free call)

Email: info@afca.org.au

Website: www.afca.org.au

We are a member of AFCA who provides fair and independent financial services complaint resolution that is free to consumers.

Do you need additional assistance?

If you are hearing impaired, we can assist you in seeking assistance to relay your conversation. If English is not your first language and you do not feel comfortable using English to do business with us, we may be able to offer you the services of one of our multilingual employees. Alternatively, we can arrange to speak to a translator who can be provided by the Department of Home Affairs for example. There is a fee for this government service. Please refer to the Translating and Interpreting Service (TIS) website at www.tisnational.gov.au.