FREQUENTLY ASKED QUESTIONS

Mobility for any driver: No matter whether you’re buying your CUPRA for business or pleasure, we have an excellent range of flexible mobility options for you to choose from. By helping you select the right option, we can even help save you money as well as time.

Ongoing expert support: Our personalised service doesn’t come to an end when you drive your CUPRA out of the garage, a dedicated CUPRA Financial Services consultant is only ever a phone call away. So whether you’re in the market for a CUPRA as a family car, to help expand your business or to make the most of a salary package, expert support is available at every step of the way.

Simplicity and convenience: By choosing CUPRA Financial Services, you can make the most of your valuable time by arranging your finance online or contacting one of our CUPRA Financial Services consultants.

This will depend on your circumstances and what you want to achieve with both your vehicle and your finance package. The decision between purchasing or leasing is a good place to start your product research. You should also ask your accountant about which finance solution would suit your requirements.

There's a finance solution for everyone. We're here to help you pick the best option for you.

Please read the Target Market Determinations (TMD) document for our Financial Services products. This document ‘Target Market Determination’ describes who a product is appropriate for (target market), and any conditions around how the product can be distributed to customers.

View the Consumer Loan TMD here or for more information visit the Target Market Determinations page .

• ·Peace of mind –  Know the minimum future value of your CUPRA right from the start
• Options – You have three options at the end of your CUPRA Choice contract
• A personally tailored finance solution, based on the term and kilometre usage of your vehicle. You can choose from loan terms of 12, 24, 36, 48 and 60 months.
• Upgrade your CUPRA to the latest model more often, enjoying the best innovations and technologies available

• TRADE IN: Trade in your CUPRA for a new one. If the trade-in value is higher than the GFV^, you can use the equity towards it.
  
  
• RETAIN: If you've met the payment obligations under your contract, you can purchase your vehicle outright for the GFV^ amount.
  
  
• RETURN: Return your CUPRA at the end of the term if the vehicle meets the agreed kilometre and Fair Wear and Tear requirements^.

• Please remove all personal belongings from your vehicle
• Your vehicle will not be accepted for return if any of the following apply:

                    – The contract maturity date has passed

                    – The vehicle has hail damage

                    – Build plate (if applicable) or compliance plate is missing

                    – The vehicle has not been maintained to manufacturer’s guidelines

• Your vehicle will be inspected to ensure it meets fair wear and tear guidelines – Please refer to the Fair Wear and Tear Guide here.              
  
         – Any missing items are subject to be charged for replacement

                    – Damages outside of fair wear and tear guidelines will be charged to the final payment due

• If you have exceeded your agreed kilometre allowance, excess kilometres will be charged at $0.66 per kilometre and added to the final payment due.
• Your current payout figure will be confirmed by the dealership
• A total payment due will be calculated based on any unfair wear and tear charges, excess kilometre charges and the final payout figure (any arrears payments or future instalments due)
• A Direct Debit Authority will need to be approved and completed if there is a payment due. This approval supersedes the final monthly instalment closing off the contract. If you want to confirm the regular Direct Debit is cancelled, please contact CUPRA Financial Services Customer Service on 1300 092 859 between 9:00am – 5:00pm AEST Monday – Friday & 10:00am – 3:00pm AEST on Saturday
• The completed Direct Debit Authority form must have the bank account that has been used for the regular monthly deductions
• Before completing the return process, you still have the option of selling your vehicle to the dealer, or trading in your vehicle for a new CUPRA. Simply ask your CUPRA Agent about our latest offers

i. Direct Debit – If you have chosen an automatic direct debit, the instalment will be taken at the frequency you have nominated.

ii. BPAY – Using the Biller Code and your BPAY Reference Number provided in your Welcome email.  Please note a $4.50 non-direct debit fee per payment applies.

To request a change to your car finance payment frequency or date, please send us an email at customerservice@cuprafs.com.au

Break cost, or economic cost, is CUPRA Financial Services’ loss on a fixed rate term finance arrangement resulting from any movements in the cost of funds. These costs may occur, via an Early Termination Fee, if before the end of the fixed rate term:

• The finance arrangement is repaid in full,
• Additional partial Repayments above and beyond the Schedule are made.

Speak to a CUPRA Financial Services Specialist for more information on Early Termination Fees.

There are no account keeping fees when you finance with CUPRA Financial Services.

What is the difference between a Comparison rate vs Interest rate?
Put simply, the interest rate is the rate you will be charged on the balance of your loan. This affects the size of your minimum monthly repayments.  The comparison rate takes into account fees and charges as well as the interest rate and represents the overall cost of the loan during the total repayment period.

• Common events contributing to financial difficulty may include:
• Changes in income and/or expenses
• Changes in employment (such as reduced hours, loss of job, reduced pay)
• Significant life events such as (illness, injury, relationship break down, death or disability)
• Natural disaster Legal matters such as court actions, judgement or court orders
• Company failure or some other event such as insolvency or administration

In order to assess your eligibility for financial hardship assistance, we require you to apply online via our Financial Assistance Portal (supported web browsers include Google Chrome, Firefox and Microsoft Edge).

Apply online:
https://assist.vwfsaustralia.com.au//newapplication?utm_source=web&utm_medium=GNRL_1e9pre5m7&utm_campaign=web&lang=en

Please refer to the below table for our hours of operation.  Note: all times shown are based on AEST.

Please email customerservice@cuprafs.com.au.

Please email customerservice@cuprafs.com.au.

Unfortunately statements are not sent automatically. Every customer is entitled to one statement free of charge every 12 months upon request. Any additional statement within a 12 month period does incur a $20 document fee as outlined in your loan contract.